Last updated: 12/09/2025
Stainless Steel Products Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with us, whether through our website, by email, by telephone, or in person.
We are registered in England and Wales under company number 13197250 with our registered office at: Britannia Court, 5 Moor Street, Worcester, WR1 3DB.
You can contact us with any data protection queries at: hello@stainlesssteelproducts.co.uk
1. The Data We Collect
We may collect and process the following categories of personal data:
- Contact details: name, email address, phone number, company name, and postal address.
- Enquiry information: details provided via our contact forms, email, or telephone conversations.
- Marketing data: preferences relating to receiving marketing communications from us.
- Order information: details necessary for fulfilling your order, including delivery addresses.
- Website usage data: information collected via cookies and analytics (see section 8).
We do not collect or process any special category data (such as health, race, religion, or biometric data).
2. How We Use Your Data
We use your personal data for the following purposes:
- To respond to enquiries submitted via our website, email, or phone.
- To process and fulfil orders, including liaising with delivery partners.
- To share relevant details with SSP Slovenia, our manufacturing partner, to enable production of your order.
- To manage customer relationships using our CRM (Capsule).
- To send marketing emails and updates, where you have consented (using Transpond).
- To monitor and improve our website performance, using analytics tools.
- For security and legal compliance, such as fraud prevention and record-keeping.
3. Legal Basis for Processing
We rely on the following lawful bases under the UK GDPR:
- Consent: for email marketing where you have opted in.
- Contract: where processing is necessary to fulfil your order or respond to a request relating to your purchase.
- Legitimate interests: to respond to enquiries, maintain business relationships, and monitor website usage/security.
4. Sharing Your Data
We may share your personal data with trusted third parties, including:
- SSP Slovenia (our manufacturing partner).
- Delivery and logistics companies, depending on the best transport option at the time.
- Capsule CRM (our contact and project management system).
- Transpond (for marketing communications).
- Analytics providers such as Google Analytics.
- Other professional service providers (IT support, website hosting, legal or accounting services).
Some of these third parties are based outside the UK/EEA. Where we transfer your data internationally (e.g. to Slovenia or US-based service providers), we ensure appropriate safeguards are in place, such as adequacy decisions or Standard Contractual Clauses.
We never sell your personal data.
5. Data Retention
We retain customer and contact data for as long as necessary to fulfil the purposes described in this policy. Given the long lifespan of our products, and the fact that customers may return after 10–15 years, we retain order and customer records indefinitely unless you request deletion (see section 7).
Marketing data will be retained until you withdraw your consent or unsubscribe.
6. Data Security
We take appropriate technical and organisational measures to protect your personal data, including:
- Encrypted connections (SSL/TLS) for our website and email.
- Restricted access to systems storing personal data.
- Use of secure, GDPR-compliant third-party platforms for CRM, marketing, and hosting.
However, no transmission of information via the internet can be guaranteed as completely secure. You share data with us at your own risk.
7. Your Rights
Under the UK GDPR, you have the following rights:
- Right of access – request a copy of the personal data we hold about you.
- Right to rectification – correct any inaccurate or incomplete data.
- Right to erasure – request deletion of your personal data (subject to legal obligations).
- Right to restrict processing – ask us to limit how we use your data.
- Right to data portability – receive your data in a portable format.
- Right to object – object to processing based on legitimate interests or to direct marketing.
- Right to withdraw consent – withdraw consent to marketing at any time.
You can exercise your rights by contacting us at: hello@stainlesssteelproducts.co.uk
If you are unhappy with our response, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk
8. Cookies & Analytics
Our website uses cookies to improve your browsing experience and collect anonymous statistics.
We currently use:
- Google Analytics to understand how our site is used.
- Facebook Pixel for marketing tracking.
Where legally required, we will request your consent before setting non-essential cookies. You can manage cookies via your browser settings at any time.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated to you by email via our marketing platform (Transpond) and published on our website.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Stainless Steel Products Ltd Britannia Court, 5 Moor Street, Worcester, WR1 3DB
Email: hello@stainlesssteelproducts.co.uk
Tel: 03330 904 143